Terms & Conditions of our services:

These terms and conditions apply to an ordering facility for the sale or purchase of foreign currencies.

The MAxpro Forex ordering facility (the Order) is provided by MAxpro Forex referred to clients.

The Service is only available for the currencies listed and available from time to time on the website www.maxproforex.ca

MAxpro Forex confirms that you have read and understood these terms and conditions. You agree to be bound by them and to comply with all applicable laws and regulations.

Placing the order is only available to individuals aged 18 and over. For corporations, the directors/directors should be in the position and provide their incorporation documents to enter this agreement.

MAxpro Forex reserves the right to refuse any services to any individual or corporation to act out of these terms and conditions.

A contract between you and MAxpro Forex is only formed when we receive your payment and send you confirmation message or email that your order and payment has been accepted.

This Agreement shall be governed by and construed in accordance with Canadian Laws and regulations. The parties agree to irreversibly submit to the exclusive jurisdiction of Canadian courts.

All information provided by client to MAxpro Forex is true, correct, up-to-date and complete and the client will inform MAxpro Forex promptly of any changes to such information.

The client accepts the risk of a third party receiving confidential information concerning the client and specifically releases and indemnifies MAxpro Forex from any claim arising out of a third-party intercepting, accessing, monitoring or receiving any communication from a client intended to be provided to MAxpro Forex or from MAxpro Forex intended to be provided to the client.

You must provide the requested information for us to process your order/orders. MAxpro Forex reserves the right to request further information from you at any time to enable us to complete your order and/or to comply with regulatory (FINTRAC) requirements. MAxpro Forex will use various procedures to authenticate each transaction. By placing an order, you confirm that the details contained in the order are correct in all respects.

Anti-Money Laundering

Due to the inherent risks in transferring currency between parties located in different countries, MAxpro Forex has obligation to comply with FINTRAC. Law enforcement agencies may periodically inspect and require copies of client information and business records held by MAxpro Forex, to ensure compliance with all applicable anti-money laundering and counter terrorism financing laws.

The client confirms and accepts that MAxpro Forex has the rights of giving any information requested by Law Enforcement agencies to comply with FINTRAC requirements.


Under Canadian Laws, we are prohibited to deal with sanctioned individuals and entities. If it appears that you are a sanctioned person, or are acting on behalf of a sanctioned person or entity, we may be required to suspend or stop providing services to you.

Cancellation of an order

To cancel an order, you must notify MAxpro Forex by contacting our Customer Service Centre either by phone, message or by email. Operating hours are Monday-Friday 9am-7pm; and Saturday 9am-12pm (Calgary local Time) or our agent local time outside Canada. You will need to provide your details and your order reference number.

If the Client cancels or fails to perform an Order, the Client is liable for any loss or damage suffered by MAxpro Forex in closing out Orders which the Client has cancelled or failed to perform.

MAxpro Forex may in addition charge the Client a cancellation fee of 10% of the total amount of the Sale Currency for each Order and the client agrees and confirms it.

If the Client fails to pay any amount when due under this Agreement, MAxpro Forex may set-off against such amount against any amount payable by MAxpro Forex to the Client.

Although MAxpro Forex will use all reasonable efforts to process the Client’s Order on the same Day that it is submitted to us. MAxpro Forex shall not be responsible or liable for the time it may take financial institutions to settle accounts.


If MAxpro Forex is unable to perform its obligations under this Agreement or an Order because of factors beyond its control or because of a Force Majeure Event, MAxpro Forex will notify the Client as soon as is reasonably practicable and will use reasonable endeavors to secure the return of any money paid by the Client in respect of which MAxpro Forex has been unable to discharge its obligations under this Agreement.

Method and Timing of Payment

Any payment to MAxpro Forex in any currency will be at a conversion rate agreed with the Client at the time, the Order is entered into.

Any sums that the Client owes to MAxpro Forex must be paid in one of the following:

  1. a) by online bank transfer;
  2. b) by same day bank transfer;
  3. c) by cheque
  4. d) by cash

In the event of Sale, the Client must pay the Sale Currency in full into the bank account nominated by MAxpro Forex on or before the transaction date.

If client were paid twice by mistake you must return it. Otherwise MAxpro Forex has the right to take legal action. You can face both criminal and civil charges. Any costs associated with the collection of the debt are borne by the client. The interest payable on late payments will be in accordance with existing Canadian legislation, the penalty interest rate is 12 percent.